Subscriptions & Billing

How plans work

Each product you use is covered by a subscription plan, and every plan starts with a 14-day free trial — enough time to set up your business, add your team, and see how the product fits before you pay for it. Plans differ in which features are unlocked and how much usage is included (for example, how many staff accounts, outlets, or transactions a plan allows).

What happens if a subscription lapses

If a subscription isn't renewed, you won't be locked out of your account or lose access to your data — you can always view your existing records. What changes is that you won't be able to create new records (new sales, new invoices, and so on) until the subscription is active again. This is deliberate: a lapsed payment shouldn't put your historical data at risk or block you from seeing what you already have.

Changing plans

You can move to a different plan as your needs change. Upgrading unlocks new features and higher usage limits right away. Downgrading takes effect at the point your current billing period ends, and if your current usage would exceed the new plan's limits, you'll see a warning before the change goes through — so you're not caught out by a downgrade that suddenly disables something you rely on.

Billing period and payment

You can choose how often you're billed (for example, monthly or for a longer period at once). Payment is handled through the platform's payment providers — you'll see the available options at checkout for your region.

One subscription, multiple products

If your organisation uses more than one product, each one is billed according to its own plan — you're not forced into a single bundled price if you only need part of the platform. As your business grows into needing more products, you add their plans as you go.